Shipping Policy

Welcome to Nayubi Canvas Art’s Shipping Policy. We are committed to delivering your orders promptly and efficiently. This policy outlines the terms and conditions for shipping, including processing times, shipping options, tracking, and more. Please read this policy carefully to understand our shipping practices and your obligations.

Order Processing Time

All orders are processed within 12 to 36 hours after receipt. Orders are not processed or shipped on weekends or holidays. If we experience a high volume of orders, shipments may be delayed by a few days. In such cases, we will notify you via email.

Shipping Options

We work with the best carriers to ensure your order reaches you safely and on time. Our partners include UPS, FedEx, DHL, and other reputable shipping companies. We determine the most suitable carrier based on your location to provide you with the best service possible. The available options and associated costs will be displayed at checkout.

Global Manufacturing Network

To ensure faster delivery, we utilize a network of 9 global factories located in:

• Los Angeles
• San Francisco
• Dallas
• Atlanta
• London
• Barcelona
• Toronto
• Vancouver
• Melbourne

Your order will be manufactured as close to your location as possible, reducing delivery times to just 2 to 8 business days.

Free Shipping on Orders Over $109

We offer free shipping on orders over US$ 109. This offer applies to all regions within the United States, Canada, Europe, Australia, and New Zealand.

Shipping Costs

Shipping costs are calculated based on the weight and dimensions of your order, as well as your location. These costs will be displayed during checkout. We strive to offer competitive shipping rates to ensure your art arrives safely and affordably.

Tracking and Order Updates

Once your order is placed, you’ll receive regular email updates to keep you informed about its progress. We guarantee that you stay updated throughout the shipping process. Here are the status updates you can expect:

• Order Received: Your order has been successfully received, and we are verifying the details.
• Processing: We are preparing your order for shipment, including quality checks, packaging, and logistical arrangements.
• Shipped: Your order has been dispatched and is on its way to the shipping address provided.
• In Transit: Your order is currently in transit to your location.
• Out for Delivery: Your order is out for delivery and will be arriving soon.
• Delivered: Your order has been successfully delivered to your specified address.
• Cancelled: Your order has been cancelled per your request or due to unforeseen circumstances.
• Delay: In case of any unforeseen delays, we’ll promptly notify you with an explanation and updated delivery time.

We partner with trusted carriers like UPS, FedEx, DHL, and others to ensure efficient and secure delivery tailored to your location.

Shipping Restrictions

We currently do not ship to P.O. boxes. All orders must be shipped to a physical address.

Customs, Duties, and Taxes 

Nayubi Canvas Art is not responsible for any customs duties or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). In most cases, these fees are displayed at checkout. However, depending on the policies of your country or state, additional fees may apply. Nayubi does not cover extra charges if they are imposed.

Damages

Nayubi Canvas Art is not liable for any products damaged or lost during shipping. If you receive your order in a damaged condition, please contact the shipment carrier to file a claim. Be sure to save all packaging materials and damaged goods before filing a claim.